Elevating Standards, Exceeding Expectations
5 days ago
NewRuf is a great company. They did an outstanding job replacing/ repairing my roof, gutters and added a vent for my kitchen microwave exhaust. They explained the entire process before they did any work. They also showed me some of the spots that needed to be addressed before the new roof was installed. All in all a great experience! Tyler with NewRuf treated my home as if it was his. Services: Roof installation , Gutter repairs , Roof repair , Skylight repair , Attic venting repairs
6 days ago
I had some wind damage and called NewRuf. They sent someone out the same day to assess the damage. I am happy with the repair it looks awesome. Gabe Kane was the person that worked with me. Great customer service is so hard to find but Gabe was professional, patient and kind. He followed up with me and was a great help throughout the process. I would definitely use NewRuf again. Service: Roof repair for storm & wind damage
a week ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueEasy, Smooth process with Harry at NewRuf!!!Service: Roof repair for storm & wind damage
a week ago
An update since original post below: After the new roof, we had a "dead valley" area that would leak but only in very heavy rain. I had noted this before they re-roofed it and said they would be sure to address. Well, after the re-roof it happened again a couple times, again only after heavy rains. Contacted them again and they completely took care of it. Said the original flashing just wasn't done properly and re-did that entire section. Bonus, while at it they also repaired a couple holes squirrels had made. Jonathan Ketterman did a good job evaluating our roof for damage and determining we had some hail damage, but more importantly had quite a bit of high wind damage. This included extensive photos and our insurance company confirmed this and covered the roof replacement. The roofing replacement materials and workmanship were excellent. Our windows, landscaping, etc. were all covered well to avoid damage during the tear-off of the old roof. They also updated our roof to ridge vents instead of the numerous "turtle vents" that had been there from new, at no extra cost (this gives a cleaner look that also removes numerous potential leak spots). A year or two before I had re-nailed some shingles back up that had slid down, thinking the last roofers must not have used enough nails. But turned out they had been bent back by high winds that had torn them loose, which the pictures made obvious by the lines/creases across many shingle tabs. Services: Roof installation , Attic venting , Roof repair , Roof inspection
a week ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueNew Ruf was spectacular. They performed what they said they would do. They worked well with my insurance, and out performed my expectations. I highly recommend New Ruf.Services: Roof repair for storm & wind damage, Gutter installation, Roof inspection
a week ago
Service: Roof installationPositive: Professionalism, Quality
a week ago
Joey Montelango went out of his way to make getting a new roof a very easy and stress-free process! Highly recommend him! He was very personable and we even talked a bit about fishing because the paperwork part went so quickly. The quality of work from this company is amazing. You should definitely choose this roofing company and ask for Joe and he'll fast track the process for you. 10/10 recommend! Services: Roof installation , Roof repair for storm & wind damage , Roof repair , Roof inspection
2 weeks ago
The salesman was great, he gave us our options without being pushy. The work was done well.
a month ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI highly recommend New Ruf Roofing. The replaced the roof on my rental property. Ellis Toler communicated with me, my tenants, and my Insurance company and the replacement was seamless. Thanks again Ellis for all the extra effort on my project.Service: Roof repair
a month ago
My experience with New Ruf was very satisfying, All of the crew did an excellent job, they worked hard and also were very polite and respectful. Joey has done a wonderful job to put everything together, he is very pleasant and I am very impressed how everything was done. I would definitely recommend New Ruf to anybody and also use them again. Just love my new roof. Service: Roof installation
3 months ago
Thank you Norman Louidor for your patience, and quick response. I would highly recommend NewRuf for any roofing needs.Had an insurance claim put in, and needed a new roof. If it wasn't for the mortgage company, and thanks giving holiday, the roof would have been done within the week. They did a fantastic job, in and out in a day! The entire company was polite, and a huge thanks to the ladies in the office that helped with communicating with the insurance company, and the mortgage company. They did a fantastic job.Thank you Newruf! Services: Roof installation , Roof inspection , Gutter installation
3 months ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueWe had roof damage on our home from a couple different storms. We decided to use NewRuf after doing some research. Our salesman was Joey, who made the process extremely smooth, fast and easy! Not to mention, our new roof looks great! Thank you, NewRuf. We will recommend your service to all!Services: Roof installation, Roof repair for storm & wind damage
6 months ago
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueThis is the 3rd time I have used New Ruf. Once again, they delivered. Work is incomparable. Showed up and repairs and my new roof was done in one day! The attention to detail, customer service and workmanship is stellar. I would highly recommend New Ruf above any other!Services: Attic venting, Roof repair, Roof inspection, Gutter installation
3 months ago
TLDR pros and cons Pros- work was good. Helped with insurance company. Contacted me day I posted this review and made everything right. Cons- poor communication and it took almost 11 months to complete. Disorganized work scheduling. K so I'll going to start with the good. Good is, the Ruf. Work is perfectly fine. Crew was good. When they started the roof it was done that day. They did a good job with the insurance people. When I did talk to someone they were polite and courteous and quite knowledgeable/ professional. Now the bad. I first contacted Newruf in January of 2022. I had countless phone calls with them off an on for the next 10 months. The materials were delivered in September 2022. My roof was completed at the end of October 2022. That's almost 11 months. During that time I did speak with them about the price and the wait time. I was told over text message that they'd knock 300 off the bill when a sudden cost popped up. When I got the invoice, they had not taken it off. There were several days where they were supposed to show up but didn't and I had changed my schedule around for them. That's understandable, things happen. After a long gap in communication, they finally did contact me and say that they needed a check for xxx more money. I had to put my foot down and tell them that "at this point I'd be a fool to give yall more money after I've been waiting for this long and already gave you a check for 13k." In total the bill was just under 20k. And other houses in the area had started and completed while I was still waiting. Update: they contacted me the day I posted this review and made everything right. I appreciate you guys. J. Ross Casey Florence Tx Service: Roof repair for storm & wind damage
2 years ago
Michael from New Rüf approached me because he noticed that the roof of our family’s home was damaged from hail. He helped me by giving a quick and thorough inspection. Based on what he saw, he told me that he felt my insurance company would approve the construction of a new roof. In a matter of minutes I scheduled an inspection time with them. The result was a very attractive new roof and gutter system that makes our house look 10 years younger! One thing I liked about Michael was his calm and persistent attitude, and on top of that, he assisted me every step of the way and got the job done! I found the experience to be very fulfilling as a homeowner and I would recommend Michael and New Rüf to any homeowners out there who want to work with a good honest company that delivers a dream roofing system!
6 months ago
I worked with Chad to get my roof repaired from wind damage. He's great at communication and super easy to work with. I would recommend NewRuf to anyone.
4 years ago
TRUST THE PROCESS Like most home owners, I don't know the first thing about roofs. Luckily we called NewRuf first.They explained to me the benefit and value of the high quality material they install.Then they handled all of the sometimes confusing insurance process for me.The roofers who did installation are excellent. Careful of my property and cleaning EVERYTHING up .We couldn't be happier.
a year ago
NewRuf did a great job. They helped us in dealing with the insurance company so our claim was a breeze. Daniel was our project manager and did a great job. He kept us informed every step of the way. The workers were on time and not only did great work but they did a super job of cleaning up when they were finished. Daniel scheduled a walk around with me after the job was complete, to ensure I was satisfied. I cannot think of anything they could do to make this process better. I have already connected one of my friends with Daniel and NewRuf has done a great job for him as well. Services: Roof repair for storm & wind damage , Roof repair , Roof inspection , Gutter installation
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